Terms of Sale

1. Seller

1.1. The seller is Timbale OÜ, Registrikood 16231003, address: Mannimae/1, Pudisoo kula, Kuusalu vald, Harju maakond, 74626, Estonia.

1.2. The TIM|BALE online store operates on the website on which these terms and conditions are published.

1.3. Email: info@timbale.pro, telephone: +372 6093 431. We respond Monday to Friday from 9:00 to 20:00, and Saturday and Sunday from 9:00 to 19:00 Estonian time.

2. To whom these terms apply

2.1. These terms and conditions apply to all customers of the store.

2.2. Consumer rights, namely withdrawal from the contract within fourteen days (Section 7), the legal guarantee of conformity (Section 8) and recourse to the Consumer Disputes Committee (Section 9), are vested in a customer who is a natural person purchasing goods for purposes other than business activity.

2.3. Where goods are purchased for the purposes of business activity, the rules on consumers do not apply; the remaining terms of the contract apply in full.

3. Pre-contractual information

3.1. Before an order is placed, the seller provides the following: the main characteristics of the goods, information about the seller, the total price, the delivery cost, the method and time limits for payment and delivery of the goods, the procedure for withdrawal from the contract and information about the legal guarantee of conformity (Article 6 of Directive 2011/83/EU).

3.2. This information is provided on the product pages and in the checkout form before the order becomes subject to an obligation to pay.

3.3. The contract is concluded in Russian; correspondence regarding the order is also conducted in Russian.

4. Conclusion of the contract

4.1. An order placed on the website constitutes the customer’s offer to conclude a contract on the stated terms. The button completing the checkout expressly indicates an obligation to pay.

4.2. The contract is deemed concluded when the seller confirms the order by email to the address provided by the customer; the confirmation is sent automatically immediately after the order is placed.

4.3. If an item is out of stock or its price is stated with an obvious error, the Seller shall notify the Buyer accordingly; to that extent the contract shall not be performed and the amount paid shall be refunded in full.

4.4. The Seller shall retain the version of these terms in force at the time the order was placed and shall provide it to the Buyer upon request sent to info@timbale.pro; previous versions are available on the page of this document.

5. Price and Payment

5.1. Prices are stated in euros per unit of goods and apply as at the time the order is placed.

5.2. The price displayed in the store is final for the Buyer: it includes all taxes and charges payable by the Seller. No additional charges are added when paying for the order.

5.3. The cost of delivery is not included in the price of the goods: it is calculated when the order is placed and displayed before payment.

5.4. The order shall be paid for prior to dispatch. The available payment methods are displayed in the checkout form.

5.5. The Seller does not receive or store bank card details: these are received by the payment service provider.

6. Delivery

6.1. The store delivers orders to countries of the European Union. The available countries and delivery methods are displayed when the order is placed.

6.2. The cost and time of delivery depend on the weight of the order and the delivery address; the final cost is displayed before payment.

6.3. The order is handed over to the delivery service within one business day of receipt of payment.

6.4. The risk of accidental loss of or damage to the goods passes to a Buyer who is a consumer when the consumer, or a third party indicated by the consumer, acquires physical possession of the goods (Article 20 of Directive 2011/83/EU). Where the carrier was chosen by the Buyer and that carrier was not offered by the Seller, the risk passes upon delivery of the goods to the carrier.

7. Right of Withdrawal within Fourteen Days

7.1. A Buyer who is a consumer has the right to withdraw from the contract within fourteen days without giving any reason (Articles 9–16 of Directive 2011/83/EU).

7.2. The period runs from the day on which the consumer, or a third party indicated by the consumer, receives the goods; where an order is delivered in several parts, from the day of receipt of the last part.

7.3. The withdrawal procedure, the model withdrawal form, refund time limits, the costs of returning the goods and the exceptions are set out separately: ‘Returns and Right of Withdrawal’.

8. Legal Guarantee of Conformity

8.1. The Seller is liable for any lack of conformity of the goods with the contract which existed at the time of delivery and becomes apparent within two years (Directive 2019/771, the Estonian Law of Obligations Act).

8.2. During the first year, any lack of conformity is presumed to have existed at the time of delivery of the goods unless proven otherwise.

8.3. The consumer shall notify the Seller of the lack of conformity within two months of discovering it.

8.4. The Buyer is entitled to require the lack of conformity to be remedied free of charge or the goods to be replaced; where this is impossible, where the Seller has not remedied the lack of conformity within a reasonable time, or where the lack of conformity is material, the Buyer is entitled to a proportionate reduction in price or to terminate the contract and receive a refund.

8.5. Claims shall be sent to info@timbale.pro.

9. Complaints and Disputes

9.1. Complaints may be sent to info@timbale.pro. The Seller shall respond to a consumer's written complaint within fifteen days.

9.2. If no agreement can be reached, the consumer may refer the matter to the Consumer Disputes Committee (Tarbijavaidluste komisjon) of the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet), or to the consumer protection authority of the consumer's country of residence.

9.3. Disputes not settled out of court shall be resolved by the courts. The consumer may bring an action against the Seller in the courts of the consumer's place of residence.

10. Governing Law

10.1. The contract is governed by the law of the Republic of Estonia. However, the consumer retains the protection afforded by the mandatory provisions of the law of the country of the consumer's habitual residence (Article 6 of Regulation 593/2008 ‘Rome I’).

11. Personal Data

11.1. Personal data are processed as described in the privacy notice. For cookies, see the cookie policy.