Returns and Right of Withdrawal

1. General terms

1.1. This document applies to orders placed in the TIM|BALE online store and supplements the Terms of Sale.

1.2. The seller is Timbale OÜ, Registrikood 16231003, address: Mannimae/1, Pudisoo kula, Kuusalu vald, Harju maakond, 74626, Estonia, email info@timbale.pro, telephone +372 6093 431.

1.3. The right to withdraw from the contract within fourteen days (Sections 2–6) is a right of customers who are consumers. It does not apply where goods are purchased for business purposes. Claims relating to goods that do not conform to the contract (Section 7) apply to all customers.

2. Withdrawal from the contract within fourteen days

2.1. The consumer has the right to withdraw from the contract within fourteen days without giving any reason and without incurring any penalty.

2.2. The period runs from the day on which the consumer, or a person designated by the consumer, receives the goods. Where an order is delivered in several parts, it runs from the day the last part is received.

2.3. To withdraw, it is sufficient to send the seller a clear statement by email to info@timbale.pro before the period expires. You may use the form in Section 4, but this is not mandatory.

2.4. The deadline is met if the notice is sent on the last day of the withdrawal period.

2.5. Upon receipt of the notice, the seller shall confirm receipt by email.

3. Return of goods

3.1. The goods must be sent back or handed over to the seller no later than fourteen days from the day on which the buyer communicated the decision to withdraw.

3.2. Return address: Mannimae/1, Pudisoo kula, Kuusalu vald, Harju maakond, 74626, Estonia. Before sending, please notify us of the return at info@timbale.pro — the seller will confirm the address and the shipping method.

3.3. The direct cost of returning the goods shall be borne by the buyer.

3.4. The buyer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3.5. Please keep proof of dispatch: it speeds up the refund (clause 5.3).

4. Model withdrawal form

4.1. The form may be copied and sent by email to info@timbale.pro.

4.2. To: Timbale OÜ, Mannimae/1, Pudisoo kula, Kuusalu vald, Harju maakond, 74626, Estonia, info@timbale.pro.

4.3. I hereby give notice that I withdraw from my contract of sale of the following goods: __________.

4.4. Order number: __________.

4.5. Ordered on / received on: __________.

4.6. Name of consumer: __________.

4.7. Address of consumer: __________.

4.8. Date: __________.

5. Refunds

5.1. The seller shall reimburse all payments received, including the cost of delivery of the order, no later than fourteen days from the day on which the notice of withdrawal is received.

5.2. If the buyer chose a type of delivery more expensive than the least expensive standard delivery offered by the store, the difference shall not be reimbursed (Article 13(2) of Directive 2011/83/EU).

5.3. The seller may withhold the refund until the goods have been received back or until the buyer has supplied proof of having sent them back, whichever is the earlier.

5.4. The refund shall be made using the same means of payment as used for the original transaction: payments by card are refunded to the same card. The buyer shall not incur any fees as a result of such reimbursement.

6. Exceptions to the right of withdrawal

6.1. The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery (Article 16(e) of Directive 2011/83/EU). In our store, these are:

• adhesives and removers;

• primers, cleansers, sealants and other preparations;

• lash lift solutions, tints and henna;

• disinfection, cleansing and care products.

6.2. Opening the outer shipping packaging of the parcel does not affect the right of withdrawal: this applies only to the original manufacturer's packaging of the goods themselves.

6.3. This restriction does not apply if the goods are not in conformity with the contract (Section 7).

7. Goods not in conformity with the contract

7.1. If the goods are defective, damaged, incorrect or do not match their description, the buyer is entitled to submit a claim within two years from the date of receipt.

7.2. During the first year, any lack of conformity is presumed to have existed at the time the goods were delivered.

7.3. The consumer shall notify the seller of the lack of conformity within two months of discovering it.

7.4. The buyer is entitled to require that the lack of conformity be remedied free of charge or that the goods be replaced; where this is impossible, where the seller has not remedied the lack of conformity within a reasonable time, or where the lack of conformity is material, the buyer is entitled to a proportionate reduction in price or to terminate the contract and receive a refund.

7.5. The cost of shipping goods not in conformity with the contract shall be borne by the seller.

7.6. Write to info@timbale.pro or call +372 6093 431. Please state your order number and what exactly is wrong, and attach photographs.

8. Damage in transit

8.1. If the parcel or goods have been damaged in transit, please photograph the packaging and the goods and email us at info@timbale.pro as soon as possible: this allows us to file a claim with the carrier and resolve the matter more quickly.